Search found 15 matches

by videotek
Tue May 06, 2008 6:44 pm
Forum: Dale Harris Educational Software
Topic: stocktable windows auto appear when go to new sale
Replies: 2
Views: 3713

Re: stocktable windows auto appear when go to new sale

Helle Dale,

thank you very much, based on your help instruction.
it's been fixed.

many thanks again
videotek
by videotek
Tue May 06, 2008 12:47 am
Forum: Dale Harris Educational Software
Topic: stocktable windows auto appear when go to new sale
Replies: 2
Views: 3713

stocktable windows auto appear when go to new sale

hello all, try to get some help from you guys. we had upgraded to latest 6.4h version. it has been working great. this afternoon one girl used stock table to update the price, as normally they did before. (maybe someone using another till to do the sale at the same time, i don't know) now some probl...
by videotek
Tue Oct 02, 2007 8:17 am
Forum: Dale Harris Educational Software
Topic: Possible ERROR/BUG in 640A version
Replies: 4
Views: 5236

Thanks Dale, 1. it happens 5-6times per day 2. program not die and no error message, not printing, not change. and ready for next sale. Others details (such as any particular item etc..) I will go to check with girls, who actually operate in the shop. and more details, and i will report back to you....
by videotek
Sun Sep 30, 2007 10:55 pm
Forum: Dale Harris Educational Software
Topic: Possible ERROR/BUG in 640A version
Replies: 4
Views: 5236

tow situations: 1. when hit the total "+" button, it ends the sale, doesn't give the change, just open the cash drawer, but no printing at all. 2. scan the product, it goes straight to the end of sale, open the drawer, no printing receipt. if sale happens like that, the sale seems not been recorded,...
by videotek
Thu Sep 27, 2007 11:28 pm
Forum: Dale Harris Educational Software
Topic: Possible ERROR/BUG in 640A version
Replies: 4
Views: 5236

Possible ERROR/BUG in 640A version

Hello Dale, recently we upgraded to version 640a two things happen and will cause at the end of day total figures is different to the amount in drawer. 1. scans the barcode of product and it will go straight to finalize the sale, open the cash drawer, but on printing, and no add up to final total. i...
by videotek
Wed Sep 26, 2007 8:16 pm
Forum: Dale Harris Educational Software
Topic: History By Category - Reporting problem
Replies: 7
Views: 8790

Many thanks, Dale, It works for us. Now we can define sale histories from Aug to Now, or July to Now etc. Still one minor issue, we can't just choose to print 1 or 2 month (e.g. Aug 1 - Aug 31) only, it always prints from month chose to current date. Dale, if you can help to improve this features we...
by videotek
Sun Sep 23, 2007 1:38 am
Forum: Dale Harris Educational Software
Topic: History By Category - Reporting problem
Replies: 7
Views: 8790

Hello Dale, Thanks very much for the updated file. I had downloaded and tried on my testing station, which only has September data. Result : date format is correct now. when I press "1" will show the sale history data from 1 sep to now. bit puzzle when I press "2" show no sale data at all (we alread...
by videotek
Fri Sep 21, 2007 5:36 am
Forum: Dale Harris Educational Software
Topic: History By Category - Reporting problem
Replies: 7
Views: 8790

"To find out you can go to the "Sale history - Z Reading" feature of the POSCONFG.EXE program and press [F4] to view the raw data in the "history" file and then compare it to the actual "Report" Does the raw data display sales of an item in both August and September but the "Report" only shows the s...
by videotek
Fri Sep 21, 2007 5:32 am
Forum: Dale Harris Educational Software
Topic: History By Category - Reporting problem
Replies: 7
Views: 8790

Hello Dale, really appreciate your quick response to my question. After carefully checking, i found: 1. computer's clock is correct and current. 2. both the data and the time stamp incorrect. Data: doesn't matter how many months I choose(i had tried 3 as well), data only show from 01 September 2007 ...
by videotek
Thu Sep 20, 2007 10:14 pm
Forum: Dale Harris Educational Software
Topic: History By Category - Reporting problem
Replies: 7
Views: 8790

History By Category - Reporting problem

Let say I want the report of last two months sale history by category. I choose K. history by Category -> how many months of history(1 is current month)?, which I type "2" . The problem is the result of shows " 2 month history from 01-Sep-2007 to Now", which is no the past two months at all. I don't...
by videotek
Fri May 11, 2007 6:12 pm
Forum: Dale Harris Educational Software
Topic: DHPos program closed with error, please help
Replies: 31
Views: 39025

Yes, I setup 10,000 items in stock table in initial setup.
Should/can I reset down to 6000 lines(we have items about 6000~7000, this is why I setup to using 10,000)?

thanks
Videotek
by videotek
Fri May 11, 2007 1:58 am
Forum: Dale Harris Educational Software
Topic: DHPos program closed with error, please help
Replies: 31
Views: 39025

Thanks Dale, I had downloaded the 640x version and tried. What happens now, no error message appears and no blank grey screen, no warning, program just closed (when try to do the next sale) and back to windows screen. dhpos has to be start again from desktop. it happens 3-4 times a day. by the way, ...
by videotek
Sun May 06, 2007 8:56 pm
Forum: Dale Harris Educational Software
Topic: DHPos program closed with error, please help
Replies: 31
Views: 39025

ThankS Dale for your time. The problem happens only when start a new sale, and more often on 2-3 lines on the previous sale (further confirmed with sale staff). when it happens the screen goes grey blank and the same error message appears. We have not use employee list yet, anyone can do the sale. P...
by videotek
Thu May 03, 2007 10:42 pm
Forum: Dale Harris Educational Software
Topic: DHPos program closed with error, please help
Replies: 31
Views: 39025

Thanks Dale for quick reply my questions. I asked the girl in the shop. She told me: quite often like that: when they go to pc, they can clearly see the last sale screen, and then hit enter to try (clean screen)to do next sale, this is the error mesg: screen goes blank, error messg appear. It happen...
by videotek
Thu May 03, 2007 9:50 pm
Forum: Dale Harris Educational Software
Topic: DHPos program closed with error, please help
Replies: 31
Views: 39025

DHPos program closed with error, please help

Many thank Dale Harris for this wonderful software. Recently, I downloaded dhpos software v6.39 install on two pc (xp pro) with networking together as instruction. Everything working fine. Except sometime program closed by itself with error mesg: "Out of String Space in Line3 of module pos2 at addre...