Printer and scanner help

[Kerrilynn]

I hope someone can help me here. I am using the software with Windows 2000 professional and I can't get the printer to work. It keeps telling me that the printer is out of paper, but it isn't and I can print a test page directly from the printer. The printer is an Epson TM-H5000II.

When I scan a barcode, the menu in Windows pops up as if I right clicked on the desktop. Any ideas?


Thanks for any help.

Kerri

[Andrew]

Does the "out of paper" message come from POS or from Windows?

You may need to set your Printer Ready Status code from "Program Printer" in the POSCONFG program.

[Alan]

The Epson TM-H5000 is a Hybrid printer, it has a T88II thermal printer, and a U295 slip printer. The slip printer will always state that it is out of paper, until a slip is inserted - I wonder if this is what is causing your error?

Is this a serial or parallel unit? Parallel has two clips on either side of the printer connector underneath.

Alan

[Kerrilynn]

The out of paper error is coming from Windows.

It is the serial version of the printer. I know the software works best with parallel, but my business partner got the hardware before I got the software and I would really like all of this to work together if possible.

Thanks,

Kerri

[Kerrilynn]

Ok, did a little more research into POS and installed Win98. I am still getting the out of paper error from Windows.

Also, someone asked if the printer was serial or parallel. It uses a parallel cable, but on the test page the printer prints, it says serial interface and gives all of the settings for it.

Kerri