I guess that it is time for a beta test version of this feature.
You must be using the current version 7.1j of DHPOS. Download this file
http://dhpos.com/rewards.exe to the folder that holds your copy of DHPOS. When you run this file it will replace the POS.EXE, POSCONFG.EXE, and CF.EXE program files so you will want to make a backup of them first. This version is 7.1k beta1.
Test the new program and see if it dies or works properly. Also judge how it works. Is it easy to understand, do the screens make sense, what would you do differently.
You need to not only test the new feature in the program but also the documentation which is displayed below. Are the instructions clear? Do they adequately show you how to use the rewards feature.
===============================================================================
If you are upgrading from a previous version you must go to the "Receipt language" feature of the POSCONFG.EXE program and press the one key to reset all the labels.
Rewards
A “Rewards” program can be setup using this POS software. To set it up you must be using the “Customer Info” feature of the POSCONFG.EXE program because the rewards earned for each customer are saved in that customer’s info.
You also setup “Rewards” from the “Customer Info” feature of the POSCONFG.EXE program by pressing “[F5] Setup rewards”.
Customers earn rewards by earning points. Points are earned by purchasing items from your store. You have two options for earning points.
1. You can set the POS program to give points for any purchase made at your store. You decide how many points are earned for the amount of the sale. For example for every 1.00 purchased the customer can earn 10 points. You set the rate to anything you want.
2. You can set the POS program to give points for any purchase made at your store by category. You decide how many points are earned for each item purchased. For example for every 1.00 of brass keys purchased the customer can earn 10 points. For every 1.00 of rubber head keys purchased the customer can earn 15 points. For every 1.00 of sports keys purchased the customer can earn 20 points. No points are earned for purchases of split rings. You set the rates to anything you want.
There are two additional settings. You must set the minimum amount of points needed to redeem them and you must set the cash value of redeemed points, for example 100 points = 1.00
Here is some sample math...,
1.00 in sales = 20 points. 100 points = 1.00 in purchasing power means it takes 5.00 in prior sales to purchase 1.00 in this sale.
1.00 in sales = 20 points. 300 points = 1.00 in purchasing power means it takes 15.00 in prior sales to purchase 1.00 in this sale.
1.00 in sales = 50 points. 100 points = 1.00 in purchasing power means it takes 2.00 in prior sales to purchase 1.00 in this sale.
1.00 in sales = 50 points. 1000 points = 1.00 in purchasing power means it takes 50.00 in prior sales to purchase 1.00 in this sale.
1.00 in sales = 1 point. 100 points = 1.00 in purchasing power means it takes 100.00 in prior sales to purchase 1.00 in this sale.
1.00 in sales = 1 point. 400 points = 1.00 in purchasing power means it takes 400.00 in prior sales to purchase 1.00 in this sale.
In the “Customer info” database you must set the field “ID number” to “SAVE ONLY.” While you can look up a customer in a sale by any field in order for him to earn points, to payout points you will have to enter the customer’s ID number. This prevents someone from giving you another customer’s name or phone number to cash in the other customer’s points. This also allows you to print up some “Rewards” cards for your store to give to customers. It is strongly suggested that you preprint the “ID number” on the cards when they are created to make sure that no two cards have the same number. Then when you create a new customer in the “Customer info” file you can use the number from the preprinted card as the new customer’s “ID number.”
When you look up a customer, or create a new customer, you can press [F9] from the “edit” screen to have that customer either “Opt in” or “OPT out” of the rewards program. If a customer “Opts out” any points already earned will not be erased.
Below is the menu on the customer “edit” screen. Only from this menu can you press [F9] to “opt in” or “opt out” the customer for the rewards program.
[F1] Search from start. Exact match.
[F1] Search from start. Any match.
[F7] Clear all data.
[TAB] Use this data, continue.
[ESC] Cancel, go back.
On every receipt the number of points earned on this purchase and the total number of points earned will be printed like this…
POINTS NOW 508 / TOTAL 15167
When you press [+] to total the sale if enough points have been earned to redeem them, you will be offered the option to “Do you wish to use your 23.85 in rewards points?” Enter the customer’s “ID number” and all the points will be redeemed up to enough to cover the amount of the sale. Press [ESC] to not use points.
Points used will be reflected as an additional payment method.
Points on sale
You can have a rewards promotion. Decreasing the points required for 1.00 in sales increases the value of the points. For example decrease from 50 points = 1.00 to 25 points = 1.00 doubles the value of the points. You can post a sign in your shop saying, “Today only, CASH IN DOUBLE VALUE REWARDS POINTS!” Increasing the points rewarded for a purchase increases the number of points rewarded. “Today only, 25% more rewards points on purchases of printer ink.”
Getting customers onboard.
Having a rewards program in your store is pointless if your customers know nothing about it. You will need signage in your shop to tell them about it. At every sale you will need to ask the customer to join the rewards program. You will want a stack of rewards cards at the register to hand them one when they sign up. Your employees will have to know how to sign up the customers and reward them the points. Your employees will have to be able to explain the program or at least have a hand-out to give to the customers to explain it.
Here is a sample hand-out….
Congratulations for signing up for the “Key shop” rewards program!
Whenever you make a purchase at the “key shop” you will receive rewards points. On your next visit to our store you may cash in your rewards points if you have more than 200. You will have the option of using your available points on the current sale or to conserve them for a future sale.
You can earn points without having your rewards card, but to cash in your points you must have your card or know the ID number printed on it.
Rewards points earned on the current sale cannot be used to reduce the amount of the current sale.
The current value of points is set to 500 points = 1.00 reduction in the sale. This may change at any time and we do have points promotions where less points will be required for a 1.00 reduction.