having a problem with APRINT and printing receipts
Posted: Mon Oct 10, 2005 11:36 pm
I posted a couple weeks ago about having a problem with receipts not printing when I had the "ask before printing receipt" option turned ON. Dale was looking into it and then I got it to working on my computer at home.
The next day when I was playing around with DHPOS again I started having the same problem. I had been putting DHPOS into full screen but hadn't done so at this particular time. I noticed that after I typed in the tender amount and the options to print or not came up...APRINT had already shown "print done". so when I selected "print receipt" nothign happened. I figured out that I could "make" it work by after I had entered the tender amount.....hitting enter twice very fast....this only works of course if "print receipt" is selected as I found that if you select "dont' print" in one transaction, that option is highlighted in the next transaction.
Anyway, I chalked this up to some quickyness with my computer, or maybe Windows XP So, last week I tried DHPOS out in a real life situation, running it on a different computer (that runs a earlier version of windows). Same problem occurred.
The thing is for my particular set up.....I only want to print receipts if someone is using a credit card. I've gotten pretty good at making it print when I want it to...even though I did "miss" once and had to reprint from the void menu.
However, knowing the people that I will have using DHPOS the most, this could be quite a problem. Any ideas on what could be causing this. Thanks
The next day when I was playing around with DHPOS again I started having the same problem. I had been putting DHPOS into full screen but hadn't done so at this particular time. I noticed that after I typed in the tender amount and the options to print or not came up...APRINT had already shown "print done". so when I selected "print receipt" nothign happened. I figured out that I could "make" it work by after I had entered the tender amount.....hitting enter twice very fast....this only works of course if "print receipt" is selected as I found that if you select "dont' print" in one transaction, that option is highlighted in the next transaction.
Anyway, I chalked this up to some quickyness with my computer, or maybe Windows XP So, last week I tried DHPOS out in a real life situation, running it on a different computer (that runs a earlier version of windows). Same problem occurred.
The thing is for my particular set up.....I only want to print receipts if someone is using a credit card. I've gotten pretty good at making it print when I want it to...even though I did "miss" once and had to reprint from the void menu.
However, knowing the people that I will have using DHPOS the most, this could be quite a problem. Any ideas on what could be causing this. Thanks