feature issue in 6.35

[dave garbe]

The new feature in 6.35 where two or more identical items entered consecutively in the purchase window will be combined onto one line is working as advertised. That said, it is also causing some aggrevations for staff and I thought I'd bring to attention here.

Our shop sells sunglasses, the cheap kind you see in malls all over the place, buy one for $12, get another for $8. The default price in the stock table for all sunglasses is $12. When a customer purchases two pair (usually but not always different items) we ring the first pair for $12 and change the price on the second to $8. This helps with returns since if they decide tomorrow to return one, they'll only be given $8 back.

The problem that comes up is that when two identical pair are rung up, I cannot change the second pair to $8 like I do now. The program has already combined the two as a single line @ 2 for $12 ea., totalling $24 instead of $20. Changing the price to $10 each defeats the point of my pricing strategy which I am not inclined to change.

I know the simplistic work around is to ring the $8 pair first, but customers don't tend to be that predictably neat and clean. Often we ring up two separate pair, and the customer decides to change their purchase to two of the same item at the last moment. In this case instead of deleting only the one line containing the pair the customer no longer wants and replacing it with the one they do want, I have to delete both lines and ring up the sale again in a way (first pair $8, second pair $12) that goes against how staff was trained to ring the sale (first pair $12, second pair $8).

My question is, after all this, would it be possible to get a version of the software where this feature is either disabled by you or disable-able as an option in POSCONFG?

Hoping your mood is benevolent,

Dave

[grantm]

What you could always do is do a reduction (F9) for one line only. This might make it a little easier. Just make sure to enter the reduction right after the pair are rung up.

[Dale Harris]

Well after years of people bugging me for this feature, telling me they were going to die without it, I finally relented and stuck it in. I knew that as soon as I did that someone would tell me that it would make the program unusable for them. What took you so long?

Unfortunatly grantm's suggestion will not work because as soon as you ring in the second line (assuming that it is immediately following the first line) the two lines will combine into on line.

Therefore as you pointed out the only way to do this is to give the discount on the first pair and then charge full price for the second pair.

I guess that I could give you a version of the program with this feature disabled but I can only do it once. It is too difficult to maintain separate versions of the program and if I did it for you then someone else would want a separate version for something else and soon I would be trying to maintain 365 custom versions of the program. So this means that you get a special copy of this version and will no longer be able to upgrade to future versions because the feature will be back in.

Send your email request to daleharris@prodigy.net

[Guest]

Why not make it an option in posconfg like the "scanner" or "price change allowed"/"edit item description" in stocktable?

[Dan]

Can't you scan the two pairs of glasses, and then do a reduction of £2 on the whole sale? Alternatively - run the sale thru as normal, but put £2 tender through as "voucher/coupon". Would this work or would it upset management / the tax man?